All of our orders are processed and dispatched from our warehouse and fulfilment center in Leicester UK.
We have a dedicated shipping postage and packaging department, who are committed to getting the items sent out to you as quickly and as securely as possible.
YOU CAN VIEW ALL OF OUR UK SHIPPING PRICES AND DURATIONS Here.
All of our Shipping Options are weight based.
You can pick and choose options that you prefer from a variety of Delivery suppliers.
We aim to get all orders placed before 2pm dispatched the same day (Monday-Friday), however this is not always possible. Therefore, we would recommend that you add 1 extra processing day onto the listed delivery durations.
Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.
The shipping cost will be multiplied accordingly for orders that require more than one delivery service.
Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacements or refunds will be provided in these cases.
Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.
In the unlikely event that you have not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after dispatch, as opposed to when the order was placed or created.
INTERNATIONAL SHIPPING CHARGES:
Europe - £17.70 (4-6 days)
Rest of the World - £23.70 (6-8 days)
Europe includes every recognised European country, and ROW includes almost every country outside of this zone. Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.
Please Note: International shipping covers more than 180 countries.
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.
We highly advise you to check the destination country's law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won't be responsible for products rejected or confiscated by your local customs.
For any queries regarding delivery or tracking, please contact our order management team on firstname.lastname@example.org